Shipping policy

At Jade Wear, we aim to provide reliable and transparent shipping services for all our customers.

Please read this Shipping Policy carefully before placing an order on our Website.

1. Shipping Destinations

Jade Wear currently ships to the following countries:

  • Finland

  • Italy

  • Netherlands

  • Poland

  • Spain

We may expand our shipping destinations in the future.

2. Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, sales, or holidays, processing times may be slightly delayed.

3. Shipping Time

Estimated delivery time after dispatch is:

  • 3–5 business days

Please note that delivery times are estimates only and may vary depending on:

  • Courier delays

  • Customs processing

  • Weather conditions

  • Public holidays

  • Incorrect shipping information provided by the customer

4. Shipping Carrier

All orders are shipped using DHL.

Once your order has been dispatched, you will receive a shipping confirmation email containing your:

  • Tracking number

  • Track & Trace link

This allows you to monitor your shipment in real time.

5. Order Tracking

Customers will receive a Track & Trace notification once the order has been shipped.

If you do not receive tracking information within a reasonable period after placing your order, please contact us at:

[Insert Contact Email]

6. Order Changes and Cancellation

Customers may request to cancel or modify an order before the order has been shipped.

Once an order has already been dispatched, cancellation is no longer possible.

To request a cancellation or order change, contact us immediately at:

[Insert Contact Email]

We will do our best to accommodate your request if the order has not yet entered the shipping process.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

Jade Wear is not responsible for:

  • Delays caused by incorrect addresses

  • Failed deliveries due to customer error

  • Additional shipping charges resulting from incorrect information

8. Customs, Duties, and Taxes

For shipments within the European Union, customers generally will not be charged additional customs duties.

However, Jade Wear is not responsible for any customs fees, import taxes, or local charges that may apply under local laws.

9. Delayed or Lost Shipments

While we work closely with DHL to ensure timely delivery, Jade Wear cannot guarantee delivery dates.

We are not liable for shipping delays caused by:

  • Courier disruptions

  • Customs inspections

  • Force majeure events

  • External logistical issues

If your package appears lost or significantly delayed, please contact us and we will assist in investigating the issue with the carrier.

10. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number

  • Photos of the damage

  • Photos of the packaging

We will review the situation and work toward an appropriate resolution.