Effective Date: 26-05-2026
Last Updated: 26-05-2026

Welcome to Lucetra (“we,” “our,” “us”). We are committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how Lucetra collects, uses, stores, shares, and protects your personal information when you visit or make a purchase from our Shopify store (“Website”), interact with us, or use our services.

This policy is designed to comply with:

• The Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (“PDPO”)

• The European Union General Data Protection Regulation (“GDPR”)

• Applicable consumer protection and e-commerce privacy standards

By using our Website, you agree to the practices described in this Privacy Policy.

1. Company Information

Business name: IBI EXPORT LIMITED
Company number: 77600411
Address: UNIT 2A, 17/F GLENEALY TOWER NO.1 GLENEALY CENTRAL HONG KONG 
Email: info@Lucetra.com

If you have any questions regarding this Privacy Policy or your personal data, you may contact us using the details above.

2. What Personal Data We Collect

We may collect and process the following categories of personal information:

A. Information You Provide Directly

When you place an order, create an account, subscribe to marketing, or contact us, we may collect:

• Full name

• Billing address

• Shipping address

• Email address

• Phone number

• Payment details (processed securely through third-party payment providers)

• Order history

• Account login credentials

• Any information you voluntarily provide in messages or customer support requests

B. Automatically Collected Information

When you visit our Website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Time zone

• Website usage data

• Pages viewed

• Referral URLs

• Cookies and tracking technologies

C. Information from Third Parties

We may receive information from:

• Shopify

• Payment processors

• Shipping and logistics providers

• Marketing and analytics providers

• Social media platforms

• Fraud prevention services

3. How We Use Your Information

We use your personal information for the following purposes:

Order Processing

• To process and fulfill your orders

• To manage payments and transactions

• To arrange shipping and delivery

• To provide invoices and order confirmations

Customer Support

• To respond to inquiries and requests

• To provide after-sales support

• To resolve disputes and complaints

Website Improvement

• To improve our products and services

• To analyze Website performance and user behavior

• To personalize your shopping experience

Marketing Communications

Where permitted by law or with your consent, we may use your information to:

• Send promotional emails

• Notify you about offers and new products

• Deliver newsletters and marketing campaigns

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us.

Legal and Security Purposes

We may use personal information to:

• Prevent fraud and unauthorized transactions

• Protect our legal rights

• Comply with legal obligations

• Enforce our terms and policies

4. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (“EEA”), we process your personal data under the following legal bases:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• Protection against fraud and abuse

Where processing is based on consent, you may withdraw your consent at any time.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve functionality, analyze traffic, and personalize content.

Cookies may include:

• Essential cookies

• Performance cookies

• Analytics cookies

• Advertising and retargeting cookies

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect Website functionality.

We may also use third-party services such as:

• Google Analytics

• Meta Pixel

• Shopify analytics tools

These providers may collect information in accordance with their own privacy policies.

6. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties only when necessary, including:

• Shopify and e-commerce infrastructure providers

• Payment processors

• Shipping and logistics providers

• Marketing and advertising partners

• IT and cloud service providers

• Legal and regulatory authorities when required by law

All third-party service providers are required to protect your information appropriately.

7. International Data Transfers

Because we operate internationally, your information may be transferred to and processed in countries outside your jurisdiction, including countries that may not provide the same level of data protection.

Where required by GDPR or applicable law, we implement appropriate safeguards for international transfers, including:

• Standard contractual clauses

• Secure processing agreements

• Data protection measures required by law

By using our Website, you acknowledge that your information may be transferred internationally.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy

• Comply with legal and tax obligations

• Resolve disputes

• Enforce agreements

When personal data is no longer required, we securely delete or anonymize it.

9. Your Rights Under GDPR

If you are located in the EEA or where similar rights apply, you may have the following rights:

• Right to access your personal data

• Right to correct inaccurate information

• Right to request deletion (“right to be forgotten”)

• Right to restrict processing

• Right to object to processing

• Right to data portability

• Right to withdraw consent

• Right to lodge a complaint with a supervisory authority

To exercise your rights, contact us at: [Insert Contact Email]

We may request verification of your identity before processing your request.

10. Rights Under Hong Kong PDPO

Under the Hong Kong Personal Data (Privacy) Ordinance, you have the right to:

• Request access to your personal data

• Request correction of inaccurate personal data

• Know the purpose for which your data is being used

• Be informed about the types of persons to whom your data may be transferred

We may charge a reasonable administrative fee for processing data access requests where permitted by law.

Requests may be submitted to: [Insert Contact Email]

11. Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect your personal information against:

• Unauthorized access

• Loss or misuse

• Alteration

• Disclosure

• Destruction

These measures include:

• SSL encryption

• Secure payment gateways

• Access controls

• Monitoring systems

However, no online transmission or storage system can be guaranteed to be completely secure.

12. Payment Information

Payments on our Website are processed through secure third-party payment providers.

We do not directly store complete credit card or payment card information on our servers.

Payment processors handle your information according to their own privacy policies and security standards.

13. Third-Party Links

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of third-party services before providing personal information.

14. Children’s Privacy

Our Website is not intended for individuals under the age of 18.

We do not knowingly collect personal data from children. If we become aware that a child has provided personal information, we will take reasonable steps to delete such information.

If you believe a child has submitted personal information to us, please contact us immediately.

15. Direct Marketing

Where required by law, we will obtain your consent before sending direct marketing communications.

You may opt out of marketing at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

• Updating your account preferences

We will stop sending marketing communications within a reasonable period after your request.

16. Shopify Platform

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

Your data may be stored through Shopify’s data storage systems, databases, and applications. Shopify stores data on secure servers protected by firewalls and industry-standard security measures.

For more information, please review Shopify’s privacy policy.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Legal or regulatory changes

• Operational changes

• New technologies or services

• Business practices

Updated versions will be posted on this page with a revised “Last Updated” date.

Your continued use of the Website after changes are posted constitutes acceptance of the updated Privacy Policy.

18. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Business name: IBI EXPORT LIMITED
Company number: 77600411
Address: UNIT 2A, 17/F GLENEALY TOWER NO.1 GLENEALY CENTRAL HONG KONG 
Email: info@Lucetra.com

19. Data Protection Officer (Optional)

Where legally required or voluntarily appointed, Lucetra may designate a Data Protection Officer (“DPO”).

DPO contact details will be published on this page if applicable.

20. Consent

By using our Website, creating an account, or placing an order, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.