Payment Policy
Last update: 10/13/2025
Store Name: Lucetra
Email: info@lucetra.com
1. Payment Methods
We offer a variety of secure payment options for your convenience:
- Credit & Debit Cards: Visa, Mastercard, Maestro, American Express (AMEX), Diners Club International, Discover, JCB, UnionPay
- Digital Wallets: Apple Pay, Google Pay (G Pay)
- PayPal: Fast and secure payments
All transactions are processed through trusted, encrypted payment gateways. We do not store full payment details on our servers, ensuring your financial information remains safe.
2. Payment Timing
Payment is required at the time of purchase. Orders will not be processed until payment has been successfully received.
3. Currency
All prices are listed in Euros (€) and include applicable taxes unless otherwise stated.
4. Payment Security
We prioritize your safety. Our website uses SSL encryption to protect your sensitive payment information during transmission.
5. Payment Issues
If your payment fails or is declined:
- Double-check that your card details are entered correctly.
- Ensure sufficient funds are available.
- Contact your bank if necessary.
If you continue to experience issues, please contact us at info@lucetra.com, and our support team will assist you promptly.
6. Refunds
Refunds, if applicable (e.g., for returned or damaged items), will be processed via the same payment method used during purchase.
Please refer to our Return & Refund Policy for more details.
Contact Information
Support 24/7
Store Name: Lucetra
Company Number: 73889709
Phone: +31 6 42181390
Email: info@lucetra.com
Address: Stadsplateau 7, Utrecht, 3521 AZ, The Netherlands
Business Day: Monday to Friday (9 AM - 5 PM)