Contact Us
Last update: 10/13/2025
We’re here to help you!
Customer satisfaction is our top priority. Whether you have questions about your order, need sizing help, or want to know more about our products — our support team is always happy to assist.
Customer Support
- Email: info@lucetra.com
- Phone: +31 6 42181390
- Address: Stadsplateau 7, Utrecht, 3521 AZ, The Netherlands
- Business Hours: Monday – Friday | 9:00 AM – 5:00 PM
Need Help With an Order?
If you’ve placed an order and need assistance (e.g., tracking, returns, or exchanges), please include your order number in your email so we can help you faster.
Our Promise
We aim to respond to all inquiries within 24 hours on business days.
Our goal is to make your shopping experience smooth, secure, and enjoyable — every step of the way.