FAQs
Frequently Asked Questions (FAQ)
Orders & Products
What sizes do you offer?
We offer a range of standard UK sizes for men. Size availability may vary by style.
You’ll find a detailed size guide on each product page.
How do I choose the right size?
Check our size chart and product fit notes on each product page.
If you're between sizes, we recommend sizing up for tops and down for loafers for a snug fit.
Are your product photos accurate?
Yes — our photos show the real product.
Colours may vary slightly due to screen settings and lighting.
Can I change or cancel my order?
If your order hasn’t shipped yet, email us at info@lucetra.com as soon as possible.
Once shipped, we can’t modify or cancel the order.
Shipping
Do you ship worldwide?
No, we currently ship within the UK only.
How much is shipping?
Shipping is completely free across the UK.
How long does delivery take?
Orders ship in 1–2 business days.
Delivery typically takes 2–5 business days.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery.
Items must be unworn, unwashed, with tags attached & packaging intact.
Can I return worn footwear?
Unfortunately, no. Loafers with visible wear (creases, marks, sole scuffs) cannot be returned.
How do I start a return?
Email us at info@lucetra.com with your order number.
We’ll send you return instructions if approved.
Do you offer exchanges?
Yes — return your item first, then order the size/colour you want after approval.
This ensures availability.
Payments
What payment methods do you accept?
We accept:
Visa, Mastercard, American Express, Discover, Diners Club, JCB, Maestro, UnionPay, Apple Pay & Google Pay.
Product Care
How do I care for my clothing?
Follow the care label instructions on each garment.
For best results:
- Wash inside out
- Use a cold or gentle cycle
- Air dry to avoid shrinkage or fading
How do I care for loafers?
- Use a soft brush to clean
- Avoid excessive moisture
- Store with shoe trees to keep shape
- Use leather conditioner for longevity (if applicable)
Contact and Company Details
Lucetra is operated by ELEGANT STYLES FASHION LTD, a Business Registered in the United Kingdom.
Support 24/7
Store Name: Lucetra
Company Name: ELEGANT STYLES FASHION LTD
Company Number: 16790393
Phone: +44 20 3833 2804
Email: info@lucetra.com
Address: 71-75 Shelton St, London WC2H 9JQ, UK
Business Day: Monday to Friday (9 AM - 5 PM)