FAQs
Last update: 10/13/2025
Frequently Asked Questions (FAQs)
1. Where does Lucetra ship to?
We currently ship only within the Netherlands. Unfortunately, international shipping is not available at this time.
2. How much does shipping cost?
Shipping is completely free on all orders — no hidden fees or minimum purchase required.
3. How long will my order take to arrive?
Orders are usually processed within 1–2 business days and delivered within 3–7 business days, depending on your location within the Netherlands.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking details so you can follow your package in real time.
5. What payment methods do you accept?
We accept the following secure payment options:
- American Express (AMEX)
- Apple Pay
- Diners Club International
- Discover
- Google Pay (G Pay)
- JCB
- Maestro
- Mastercard
- PayPal
- UnionPay
- Visa
All transactions are protected and processed securely.
6. Can I cancel or modify my order?
If you need to cancel or make changes to your order, please contact us within 12 hours of placing it.
Once your order has been processed or shipped, we cannot guarantee any changes.
7. What is your return or refund policy?
We currently do not offer returns or exchanges, except for defective or damaged items.
If your product arrives damaged, please contact us immediately with a clear photo, and we’ll assist you with a replacement or refund.
8. How can I contact customer support?
You can reach us anytime through our Contact Us page or by emailing us at: support@lucetra.com